Telecall Sentiment Intelligence Platform
Transform every customer call into actionable intelligence. Multilingual transcription, emotion mapping, issue detection, and resolution scoring — powered by Ekam-AI's proprietary deep learning engine.
Try Live DemoUpload a call recording or transcript — Vani-AI's proprietary engine handles the rest in seconds.
Upload call recordings in any format (MP3, WAV, M4A). Supports Telugu, Hindi, English, Tamil, Kannada, and more. If you already have a transcript, skip directly to analysis.
Proprietary multilingual speech engine converts audio into timestamped, speaker-diarized transcripts with 95%+ accuracy across Indian languages including Telugu, Hindi, English, Tamil, and Kannada.
Ekam-AI's proprietary NLP engine analyzes the transcript for sentiment, emotion spikes, anger triggers, key issues raised, and whether the agent resolved the problem — all in real time.
Generates per-turn sentiment scores, overall customer mood trajectory, host performance rating, and pinpoints the exact moment frustration was triggered.
Visual dashboard with call duration, sentiment timeline, anger markers, issue summary, resolution status, and customer + host ratings — all in one view.
Total call length with breakdowns for customer talk-time vs. host talk-time.
Overall emotion score — positive, neutral, or negative — with turn-by-turn tracking.
Agent tone analysis — professionalism, empathy, patience scored throughout the call.
Exact timestamp where customer frustration spiked, with context of what caused it.
Primary issue the customer raised, categorized and summarized automatically.
Did the host resolve the issue? Yes/No/Partial — with reasoning extracted from context.
AI-predicted customer satisfaction score (1-10) based on conversation flow.
Agent performance score (1-10) evaluating communication, empathy, and problem-solving.
Advanced speech recognition trained for Indian languages. Handles Telugu, Hindi, English, Tamil, Kannada, and 90+ languages with automatic speaker diarization.
Custom-built AI models for sentiment classification, emotion detection, issue extraction, and resolution assessment — fine-tuned specifically for telecall intelligence.
Fully on-premise deployment available. No call data leaves your infrastructure. End-to-end encryption and complete control over sensitive customer conversations.
Upload an audio file or transcript and see Vani-AI in action.
Launch Demo